Refund Policy

Refund Policy

  1. Eligibility for Refunds

  • Our refund policy lasts 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
  • To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
  • You can ask for refund or exchange if product you received is broken.

  1. Non-Refundable Items

  • Some products may not be eligible for a refund. These may include:
    • Personalized or custom-made items.
    • Sale or clearance items.

  1. Process for Returns

  • If you want to initiate a return, please contact us at info@falconsportz.com.
  • You will need to provide your order number, name, and the reason for the return.
  • Once we approve your return, we will send you instructions on how to send back the product.
  • You are responsible for the return shipping costs unless the item is defective or damaged during shipping.

  1. Refund Method

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (typically 5–7 business days).

  1. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company or payment provider—it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still haven’t received your refund.

 6.Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us and we’ll guide you through the process.
  • All Exchange are subject to stock availability.
  • Any Exchange/Return requests made after 7 days will not be accepted.

  1. Damaged or Faulty Items

  • If you received a damaged or faulty item, please contact us within 7 days of receiving the product to request a refund or exchange.
  • We will require proof of the damage (such as photos) to proceed with the claim.